Why facebook will decline in the next 5-10 years, why I wouldn't invest in them, and why I think the Scandinavians will invent something better
1. It's not cool. One reason that led
to facebook's phenomenal success – apart from the whizz-bang back
end computery stuff that made the whole thing possible – was that
it was cool. There were no ads, it started out with the cool
university crowds and spread out to the broader community. A very
good marketing strategy, and it made a great basis for a movie.
However, as it has spread out it has become less and less cool, to
the point where aunties and uncles are using it. When aunts and
uncles start using something, even the 'cool' aunt or uncle who
smokes joints and goes on jungle adventures in the heart of Myanmar,
the end is nigh! Even I started to use it few years ago and I, in
marketing terms, are what you call a laggard, I only get into things
at the point where everyone else has gotten on board, sometime around
the time that the innovators, and everyone else, start to loose
interest.
2. Facebook was exclusive. There was an
in crowd, and 'out' crowd. It was a bit like passing notes to friends
in class under the desk about how blah and blah are in love or how
so-and-so stinks, or like the psychology of playground, you will play
with these dues and you won't play with others. Once you start having
to sign up your aunts, uncles, mums, dads, siblings – and then
maybe your mum or dad comes in, like in the South Park episode, and
makes you sign up your granny – the exclusivity has gone, making it
even less cool.
3. Technical hitches and other faux pas
– not writing here of major screw-ups, like system crashes and
bugs, facebook seem to manage these very well and I think the company
has the back-end computery stuff operating really well. It's more the
technical faux pas – like allowing every Tom Dick and Harry friend
of your sister being able to see your photos just because you tagged
them in it or they liked it. Or when the site defaulted to publicly
viewing, where you can look up old friends you don't hang around with
anymore and browse their albums, or find enemies and find the dirt on
them – not cool, not cool at all.
4. The internet is free and innovative,
what facebook is offering, can be, and will be, offered by someone
else. Facebook have done the work and now all you have to do is copy
it and do it better, or better and slightly differently. 'No-one can
do it better' you say, 'Google tried it and it is crap', well maybe
Google will never get it right – but there was a time when we were
using AltaVista, Ask Jeeves and a few other search engines that
everyone has forgotten about, and Google came along and did do it
better, and everyone jumped ship, it seemed like overnight now. The
only thing that will slow the migration from facebook to a future (or
existing) competitor, is that we have years of photos stored on it,
and a whole bunch of friends signed up, but whoever (and there may
potentially be several good competitors) takes a decent slice of the
facebook pie will be able to figure out how to migrate these photos.
Also many might be looking for a fresh start to their friends list.
One reasons is that they might have too many, like Audrey Hepburn
said in Charade, 'I already know an awful lot of people and until one
of them dies I couldn't possibly meet anyone else'. But also, there
may be a reason you haven't kept in touch with that high school
friend all these years, why the sudden change of heart because it's
easy to sign them up again? If you aren't going to invite them around
for dinner chances are you really don't care much about them and at
some stage one of you is going to realise that.
5. Easy-come easy go. I'm not stupid
enough to think establishing and multi-billion dollar empire is
'easy', but it did come quickly and although it will no doubt last a
while, the end could also be just as quick. I believe the end of
facebook, at least as the big one, that has very few real challenges
in some markets (and let's not forget there's plenty where it
doesn't), will not be far off. As Churchill said, 'now this is not
the end. It is not even the beginning of the end. But it is, perhaps,
the end of the beginning.' Facebook's domination, I believe, will
soon be at the end of the beginning (if it hasn't already reached
that point. It's had its all conquering stage, like the Germans
taking over Europe and North Africa in 1939 to 1940 (though a lot
nicer! I don't want to make out the dudes at facebook are nasty
genocidal maniacs) or the Romans sometime in the early A.Ds when they
conquered much of Gaul, Spain, Carthage, and even Britain, at this
point both empires seemed unstoppable, but I believe, as with the
Romans and Germans, facebook's empire expansion will start to slow or
even just halt. The Romans took a few hundred years to fully expand
and it took a few hundred years to get rid of the last remnants of
it. Hitler's empire took a few years to create but only another few
to crumble – though it certainly didn't go quietly. The inevitable
halt to facebook's empire will be a problem for their revenue base
and subsequently for investors, many of whom might be foolish enough
to think facebook can just keep going on getting bigger and bigger.
Which brings me to the point of why I wouldn't invest in facebook.
6. Why I wouldn't invest in facebook.
My initial thoughts are that it seems to me that facebook are a
one-trick, or at least limited trick, pony. Put aside emotion and
think of what they sell. Advertising, I would guess is their primary
revenue stream. This puts them in the category of a media company –
something like a newspaper except the journalist who provide the
content are people like you and I. As the company continues to
expand, as with the days of paper newspapers and their rising
circulation, advertisers will be happy to keep putting money in –
once the facebook empire reaches its limits and the barbarian hordes
and Vikings, Visigoths and American G.I.s are at the borders ready to
attack, the advertisers might start thinking – hey this Viking mob
are cooler, I might risk a few dollars advertising with them, they
don't have the coverage, but they do have the type of people I want
to advertise to – the cool people who used to use facebook – and
they are cheap. And when the cool people, and the advertisers start
using the alternative/s that will mean less users and less bucks for
facebook. The successful candidate/s to challenge facebook's
supremacy (in the markets it has dominance) will probably have a
period of consolidation where a few innovators will see if they have
the legs to last, then when they can prove they have the right stuff,
then it is possible, like facebook, that they'll reach a point where
they quickly take off and steal a portion of facebook's business,
maybe a certain country (remember both the Romans lost Britain
relatively early on, and the Nazis couldn't even take the country),
or a particular cohort – like the university crowd, or teenagers.
My suspicion is that someone
Scandinavian will invent one of the next big social media thing that
gives a serious challenge to facebook – they've done it before in
Roman times, preventing the Romans from expanding North into Denmark,
they also took over Normandy and eventually became rulers of Britain
for a while, and they invented Lego, IKEA and the game Minecraft –
anyone who makes money out of blocks, squares and flatpack furniture
which you have to assemble yourself (actually all three of these
things you have to make yourself!), will surely be able to build a
better social networking platform than facebook. Maybe it'll just be
a blank page with some tools where you build your own distinctive
site, or, like facebook, one that's ready made.
Once the advertisers leave facebook –
or at least spread their advertising dollars to other rising social
media outlets, what is facebook going to do? They don't seem like a
company that has much in the way of other logical expansion
opportunities. Google has invented a good OS for phones, and have
bought YouTube and Blogger, Apple have made all sorts of other
gadgets besides computers, but facebook just provides a free service
and charges advertisers to place ads, which many have learnt to
thoroughly ignore, at the side of the facebook page. I guess they
could make the ads more prominent, which will in turn piss more
people off which will in turn will lead them to turn to the
Scandinavian saviours who must surely be out there thinking about
what their humble empires will look like. But look at the mistakes
YouTube are making – forcing people to watch a 30 second add before
a 30 second video – not cool man.
7. You can't keep the invading hordes
out forever. It is really difficult for a company like facebook to
guard against the invading hordes, be they blood-thirsty, exciting
Vikings, or well-disciplined American G.I.s. Unlike other big brands,
like Coke for example, facebook's place of business is still
relatively 'free'. If you want to compete with Coke, you've got to
make some distribution arrangements, get some deals from major
supermarkets so you can get some shelf space, convince the local mum
and dad store, or 7/11 and McDonalds to stock it, plus advertise
really, really big to get people even to try it – not to mention
get some factory and truck loads of sugar. Even for a brand like
Pepsi, that's be around for a long time, it is still very difficult
to knock Coke of top spot, and despite all their efforts they are the
(relatively) poor cousin to Coke. What about someone new? Well, in
the case of soda pop, it's a whole lot of hassle and a lot of money
to try to be #1 in that market and there's certainly no guarantee of
success at the end of it. The alternatives to facebook, on the other
hand, don't face these issues, they can start small, smart, then
expand once they get a few dollars in, they can do all the things
facebook did like have no adds, exclusivity, innovation, and the cool
vibe. They would have to do it better than facebook, and many of the
invaders will pass away into history with little impact, but I think
there will be the odd major breakthrough into the social media market
that will leave facebook reeling. The Romans got over the attack of
the Goths, and even managed to hold out in the East in Constantinople
throughout the middle ages, but back then things happened a lot
slower, facebook's death might be a matter of years rather than
centuries. And what then? What else does facebook have to offer?
Selling its name, the computers, the code? There may be value in the
name, but even that's not guaranteed. It may be something like
AltaVista, I think I could probably almost afford to buy that now,
but in 1997, when I was doing my first HTML programming, I wouldn't
have dreamed of such a thing!
8. I wouldn't join a club that would
have me as a member – or when the bellboys get in, it's time to get
out. There's a saying amongst real investors that when the bellboys
get into the stock market it's time to get out. I know nothing about
investing and have never bought a share in my life, but I know about
the float (if that's the right term) of facebook. Because everyone
was using it, when it did go public I heard a few murmurs around
other people I know, who also had no idea about shares, that it might
be worth investing in – hey it's already such a big thing, billions
of users and all that. When people like me start thinking about
shares in a company, based on the fact that it looks kind of a cool
thing to invest in, it's time to take a second and third look. It's
like the old Chaplin saying, I wouldn't join a club that would have
me as a member! Emotion aside, I think the time to invest in facebook
was some years ago when it probably was cool, but now our aunties and
uncles (hey, I'm one of those as well so nothing against you guys!)
think it's cool, it's too late for that. If you wanted to invest in
facebook now I'd suggest taking a look at their revenue streams,
potential for growth, and, rather than accept they will be a dominant
force beyond the next 5-10 years, keep in mind that someone out
there, right now, is gunning for Zuckerberg's spot. And what's more
is, they'll do it.
9. No contract, no guarantees. There's
probably some fancy lawyer out there who will argue with me, but my
understanding is that facebook users, like myself, do not have a
contract with facebook. There maybe laws in different countries which
relate to my relationship with the facebook company, such as privacy
and defamation, but facebook and I have no particular agreement that
sets out what it is they are giving me. A contract, and again I am
happy to have a fancy lawyer argue the point, usually requires what's
called consideration to come into affect, or to be binding. That
consideration is usually monetary. You want to sell your house, you
find a buyer, you agree to a price, and you exchange contracts to
sell. The buyer can expect that the pervious owner will now hand over
the keys and not come back a few years later and say, now I want my
house back. Same with buying something from a shop – you walk in,
you see what you want, you pay your money, and it's yours. With
facebook, they are providing you with something free which means you
really don't have a formal contract with them. If they decide that
they want to sell your user name to the highest bidder, what is
preventing them from doing so? They let you use it for a while, and
they can promise that you'll always have it, but I can't see any
binding agreement that would prevent them from taking an offer to buy
the name, and maybe, they could be nice and give you something
similar. What about all your photos? They can promise to keep them
forever, but again, no contract. If you'd even paid them a dollar a
year and then they made you the promises about keeping them forever,
you may have been in with a chance. But if they lose them, or decide
to charge you for them and you wanted to take some steps against the
company, good luck. Any promises facebook make, apart from those
covered by the laws of the country you live in, are not legally
binding. If you were to sue them, for example, because they lost your
photos I think a judge would probably come back to you and say, well
you should have backed them up, these dudes just offer a free
service, you get what you pay for they say. You have much a much
stronger agreement when you buy a Coke. When you buy a Coke you can
expect it to be refreshing, I think it says so on the can, if it
isn't refreshing you could go to the judge and say these dudes sold
me this refreshing drink, it says so on the can, and they didn't
provide me with a refreshing drink, and the judge would say, oh how
tragic, I order Coke to give you the $1 back that you paid for it,
plus whatever damages relating to how unrefreshed you were following
the drinking of the Coke.
And what about all those other promises
you assumed facebook would keep. You might be covered by common law
for some things but when you signed up for facebook you tick some box
on some agreement that you probably didn't read, so when your photos
end up getting shared to friends of friend of friends, and things go
pear-shaped because it's a nasty photo, or it shows you sky-larking
on a day you were meant to go to work and you get fired well then I
think things get tricky. Facebook, who let's remember have many
billions of dollars which you probably don't have, yeah well sorry
but we do give this service for free and you did read the terms and
conditions didn't you and we never promised that we would prevent
friends of friends from viewing your photos and whoops we won't do it
again, have a nice day.
The Romans at least had the Pax Romana
with their subjects which I believe would have been more 'legally
binding' than any agreement you have with facebook. The states Romans
occupied, in return for not rebelling, might might get a Roman
engineer to come along and build some public toilets or a legion or
two to help keep the peace. Because you haven't paid facebook any
money, within the bounds of the law, you really can't expect as much
from facebook as the conquered Roman territories could – and you
certainly cannot guarantee that they will keep to their promises. You
and your family and friend photos and comments and profile pictures
are just occupying a little bit of cyberspace at the grace of the
facebook empire. They don't even really need to offer you technical
support if they don't want to, or any other service for that matter,
though it makes good business sense to do. At the end of the day you,
and the billions of other users, are just there to make sure that
that empire can attract advertisers so they can make a profit. And I
for one don't think that's necessarily going to turn out so cool for
many of us which I think could lead to rebellion against the empire!
And from the Star Wars movies we know that in the end it won't take
much to destroy them.
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